Westpac Pop Up Bank

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Westpac will be visiting the APY Lands from 8 – 18 April to do a mobile banking service with Anangu. They will be able to help with;

  • Updating personal details (name, address phone number)
  • Opening and closing accounts
  • Updating signatures
  • Cards and online/phone banking

They will NOT be able to help with cash transfers or loans.

If you would like to talk to Westpac, please bring your licence or other ID, customer reference number and account details.

Westpac will be visiting on these dates:

Tuesday 9th April – Indulkana

Wednesday 10th April – Fregon

Thursday 11th April – Pukatja

Tuesday 16th April – Pipalyatjara

Wednesday 17th April – Kanpi (morning) and Amata (afternoon)

Thursday 18th April – Amata

Phones Project

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Our phones project is back! Our new community Engagement Officer, David (mentioned below) started in March and will be going to the APY Lands to talk more to Anangu about buying phones, plans and how to deal with bills. He will be looking for malpas in each community, so let him know if you want work!  He’ll also be making a film about buying phones – for any Anangu film stars out there.


New Staff

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We are very fortunate to welcome more great people to our team. Please meet;

Veronica James, Administration Trainee. Veronica joined our team in February in the Alice Springs office. Veronica is super smart and has been learning her role quickly. She will be starting her Certificate IV in Business Administration in the coming weeks.





David Jedrzejczyk, Community Engagement Officer for the Loans and Phones Project. David will be based in Alice Springs making 6 visits to the APY Lands over the next 7 months. He has worked in the community services sector supporting people with vision impairments in Sydney and has recently relocated to Alice Springs.


Changes to Super Laws

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From 1 July, there are some changes happening to superannuation laws.  These are:

  • A cap on fees if there is less than $6000 in a super account
  • If there have been no payments into your super account for 16 months, the super mob can take away any insurance on that account
  • Accounts where there have been no payments or contact with the member and that have low balances will be sent to the Australian Tax Office

You can find out more information at the Treasury Website

Merry Christmas from MoneyMob

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MoneyMob has had a great year and has achieved some amazing outcomes for clients. Here are some of our highlights from the calendar year 2018;

  • Over 350 days of outreach to APY Lands and Oodnadatta
  • Participated in Super expo with an estimated attendance of 500 Anangu
  • $114,524 worth of debt waived
  • 44 NILS Loans Approved
  • More than $37,000 in super paid out, not including the Big Day Out
  • More than $21,000 in refunds received
  • 33 Payment arrangements made for more than $150k of debt
  • Completed or assisted in the completion of 166 tax returns and non-lodgement advices

All the staff at MoneyMob would like to wish Anangu tjuta and the service providers in the APY Lands a happy and safe Christmas and New Year. We thank you for your friendship and cooperation this year, and look forward to working with you again in 2019.

MoneyMob’s Pukatja and Alice Springs offices will be open with a small number of staff, please be patient as they try to help you.

Alice Springs and Pukatja offices will be closed for Public holidays only, these dates are;

  • Tuesday 25 December 2018
  • Wednesday 26 December 2018
  • Tuesday 1 January 2019

Kanpi Office Closed 14 December 18 – Monday 28 January 2018

Reporting and Payments for Centrelink during Christmas/New Year break

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The Christmas and New Year holiday are here and Human Services will have their Service Centres and phone lines for Centrelink, Medicare and Child Support closed. The dates they will be closed are;

  • Tuesday 25 December 2018
  • Wednesday 26 December 2018
  • Thursday 27 December 2018
  • Tuesday 1 January 2019

There will also be some changes to reporting and when your payments will be received. To check these changes, have a look at the Human Services website www.humanservices.gov.au

  1. Use the search bar to search for ‘Public holiday reporting and payment dates’
  2. Select the page to see reporting dates for the payment that you receive.

Reporting dates are also on your reporting statements or you can use your myGov account or phone self-service to also check reporting dates.

Remember! Human Services have a phone app called “Express Plus”, you can use this as well as phone self-service lines and MyGov, this can be an easy way to do business with Centrelink over the Christmas and New Year break.

People who don’t have to report and receive payments from Centrelink automatically may receive their payments earlier than normal because of the Christmas public holidays.

IMPORTANT – remember these are early payments NOT an extra payment.  You will have to be ninti with your money to make it last until the next payment day.

Did you know? New Rules for Credit Cards

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From 1 January 2019 if you apply for a credit card, the credit card provider must check that you can afford to pay off the whole credit limit in three years.

Credit card limit increases

Also, credit card providers cannot contact you in any way to offer to increase your credit limit.  (Like they can’t ring you, send you stuff in the mail or email you to ask if you want to put your limit up.)  

Even if you said before that you want to get offers about credit limit increases, they’re STILL not allowed to contact you anymore. This is for both new and existing credit cards.

For credit cards provided from 1 January 2019, credit cards providers must let you reduce your credit limit or cancel your credit card online.

Mobile Phone information booklet out now!

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MoneyMob’s ‘Loans and Phones” Project focuses on educating Ananguhelp Anangu to get a better knowledge of their rights as a consumer of payday loans and phone contracts.  This also included learning more about the language in contracts, how to make a complaint if you’re not happy or to find help if you have trouble with a loan or phone bill.


Before Phase 1 of this project finished in September 2018, a booklet was produced specifically about Mobile Phones with information about data, internet usage, account balances, phone settings, data limits and a comparison of prepaid to plan options.

This booklet is a great resource for Anangu to know what to think about before buying a new phone and to understand mobile phones and how to use them the best way to avoid big bills.

Have a look at the booklet here or visit our offices to get a copy of the booklet.

Our MoneyMob team – Alice Springs staff

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Zeni Ferntree has moved to her new role as Associate Financial Counsellor, Zeni previously worked as our NILS officer for 12 months.  Zeni will work in Amata, Kanpi, Nyapari and Pipalyatjara.  A big welcome to Mervyn Watson, our new No Interest Loans (NILS) Officer.  Mervyn started in August in the role and has quickly learned the ropes to do his first outreach to Oodnadatta, Kanpi, Pipalyatjara and Amata in September.  Welcome to the team Mervyn!


Our MoneyMob team – The Pukatja staff

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We are very proud of our ninti kungka’s who are helping and teaching Anangu about money at our Pukatja office.  Charmaine has been working for MoneyMob since January and helps with mail, banking, and Centrelink.  Devina started in June and also helps with mail, banking, and Services SA transactions.  Elisha has worked at the office before and is back with the team again.  We appreciate the work that these women do for MoneyMob and the community.  Thanks ladies!